Acordlingua, S.L., a company incorporated under Spanish law with registered offices on Ctra. Sant Vicenç, 41 — 08394 Sant Vicenç de Montalt (Barcelona) — Spain (hereinafter, Acordlingua) — in compliance with the requirements in Regulation (EU) 2016/679 of the European Parliament and Council of April 27, 2016 (General Data Protection Regulation, hereinafter GDPR) and Spanish data protection law — respects and protects the privacy of users of the site referred to as the acordlingua.com domain, putting in place every possible and proportionate effort not to harm the rights of its users.
Furthermore, Acordlingua processes personal data in areas other than the acordlingua.com site, which require other privacy policies.
II. General Information on Data Processing
Users of the Site in General
Acordlingua shall do everything possible, consistent with the electronic form of service, to maintain the utmost confidentiality in its performance of services. All texts, the nature of the work performed, the personal data of the client communicated for translation purposes, and any information transmitted by the client to Acordlingua are subject to the strictest confidentiality and the personal data collected shall be processed in accordance with Article 6 of the GDPR.
In particular, Acordlingua shall use the information provided for the execution of the contract (and for the eventual implementation of pre-contractual measures) and such information can not — without the prior written consent of the client — be disclosed publicly or to third parties, except to its authorized employees or their authorized subcontractors, should their operational or advisory intervention require knowledge of such information. The above guarantees do not apply if Acordlingua is obliged by law to disclose such information, or in the event that such information is, or enters, in the public domain regardless of the disclosure of the same by Acordlingua. This similarly applies to cases in which the vital interests of the data subject or of another natural person require the processing of personal data, or where the processing is necessary for the protection of a legitimate interest of Acordlingua or third parties, which is of a higher nature than the rights of the data subject.
III. Automatically Collected Information. Web Browsing Data
As with all websites, this site also makes use of log files in which information from user visits is automatically collected and stored. The information collected could include the following:
- Internet Protocol (IP) Address
- Type of browser and device parameters used to connect to the site
- Name of the Internet Service Provider (ISP)
- Date and time of visit/request
- Number of clicks, where applicable
- Method used to submit the request to the server
- Size of the file obtained in response
- Digital code indicating the status of the response given by the server
- Other parameters related to the operating system and the user’s IT environment
The information listed above is handled automatically and collected in an exclusively aggregated form in order to verify the correct functioning of the site, and for security reasons. For the purposes of security (spam filters, firewalls, virus detection), automatically registered data may also include personal data such as IP address (the one that uniquely identifies, at least at that time, the host of origin), which could be used — in compliance with the laws in force on the subject — to block attempts to damage the site, harm other users, the carrying out of malicious activities, and activities that constitute a crime. This type of data is used to protect the site and its users.
The listed data is used for the sole purpose of obtaining anonymous statistical information on the use of the website and to check its correct functioning. Consequently, data is deleted immediately after processing. The data used for security purposes (the blocking of attempts to damage the site) is kept for seven days.
Definition of Cookies
A cookie is a small text file sent to the browser by the visited website and then stored on the hard disk of the user’s computer. When you connect to the website again, cookies are read back and recognized by the website that sent them. While visiting a website, you may receive cookies from a third-party website (so-called “third-party cookies”), for example, links to web pages of other domains.
Cookies can be used for different purposes, such as allowing a website to recognize a user’s device, or monitoring sessions and storing specific information about users accessing the server.
Types of Cookies
Technical Cookies are necessary for a website to function properly and to allow a user to make use of a service.
Functional Cookies are used to facilitate website navigation, to store selected settings, and to provide customized features.
Analytical Cookies are used by websites to collect information on usage habits, visited pages, and any errors that may occur during browsing. These cookies do not collect information that could identify the user’s computer. All information collected by these cookies is aggregated and therefore anonymous.
Each browser has a different procedure for managing settings. Below are specific instructions for each browser:
- How to manage cookies in Internet Explorer
- How to delete cookies in Internet Explorer
- How to manage cookies in Firefox
- How to delete cookies in Firefox
- How to manage cookies in Chrome
- How to manage cookies in Safari and iOS
V. Third-Party Cookies
This site also acts as an intermediary for third-party cookies, which are used to provide additional services and features to users. These also improve user experience of the site via such things as buttons for social media, or videos. This site has no control over the cookies of third parties—they are entirely managed by third parties. As a consequence, information on the use of these cookies and their purpose, as well as how to disable them, are provided directly by the third parties on the pages indicated below.
Cookie Name: 3rdPlace
Purpose: 3rdPlace offers profiling and advertising services based on the behaviour and interests of online users.
Type: Third party
The collection and use of the data obtained by means of the plugins are regulated by the respective privacy policies of the social networks, to which reference should be made.
VI. Newsletter and email
Users may receive emails from Acordlingua for various reasons, such as for the confirmation of an order or the confirmation of the Newsletter subscription, or to receive information on Acordlingua services. Furthermore, for the purpose of optimizing and adapting our offerings, we track (for example with the so-called “Tracking-Pixel”) whether an email has been opened and which links within the email have been clicked. We use this data to be able to send Newsletter content that is tailored to the Customer.
Users may reject these types of processing by accessing www.acordlingua.com, where, for example, they may change their online profile, or cancel the subscription to our Newsletter, or contact the Data Controller at the address below.
VII. Data Processing Location
The data collected by this site is processed at the headquarters of the Data Controller and at the web hosting data center. The web hosting, Hitachi CBT, which is responsible for the processing of data, and handles data on behalf of the Data Controller, is located in the European Economic Area and acts in accordance with European standards.
VIII. Transfer of Data in Non-EU Countries
This site may share some of the collected data with services located outside the European Union area. In particular with Google, Facebook, and Microsoft (LinkedIn) through social plugins and Google Analytics. The transfer is authorized on the basis of specific rulings of the European Union and the Guarantor for the protection of personal data, in particular, ruling 1250/2016 (Privacy Shield), for which no further consent is required. The companies mentioned above guarantee their adherence to the Privacy Shield.
IX. Safety Measures
This site processes the data of users in a lawful and proper manner, adopting appropriate security measures to prevent unauthorized access, disclosure, modification, or unauthorized destruction of data. Processing is carried out by using computer and/or electronic tools, using appropriate measures at the organizational, technical, and administrative level in order to protect personal data within our company, using criteria strictly related to the purposes stated. However, no data transmission and no storage system can be guaranteed as 100% secure. Users who have reason to believe that their interactions with us are no longer secure are asked to kindly report the issue immediately.
In addition to the Data Controller, in certain cases other parties involved in the running of the website may have access to stored personal data (administrative, sales, legal department, and system administrator personnel) or external individuals (such as third-party technical service providers, mail couriers, hosting providers, IT companies, and communication agencies) which may, if necessary, be appointed by the Data Controller to handle personal data.
The personal data of users shall be kept for as long as necessary, or permitted, in light of the purposes for which it is collected. The criteria adopted for determining storage times are as follows: (i) the period of time in which users regularly use the acordlingua.com site; (ii) the need to fulfill a contract or a legal obligation to which we are subject; (iii) the opportunity to retain data in light of our legal position (for example, with regard to time limits, disputes, or regulatory compliance checks).
X. Rights of the User
Pursuant to the GDPR and Spanish regulations, the user can, in the manner and within the limits established by current legislation, exercise the following rights in relation to his or her personal data:
- Request confirmation of the existence of personal data concerning him/her (right of access)
- To learn its origin
- Receive intelligible communications
- To have information about the criteria, the methods, and the purposes of the processing
- Request the updating, rectification, integration, cancellation, transformation into anonymous form, blocking of data processed in violation of the law, including that no longer necessary for the pursuit of the purposes for which it was collected
- In cases of consent-based processing, receive any support at-cost for data on yourself that has been provided to the Data Controller, in a structured and readable form, complied by a data processor, and in a format commonly available on electronic devices
- Right to file a complaint with the Supervisory Authority
- As well as, more generally, exercise all the rights that are recognized by the current provisions of law
Requests should be addressed to the Data Controller. In particular, the user can exercise his or her rights in regard to the processing of personal data by accessing the www.acordlingua.com site, for example, by changing your online profile, or by canceling your subscription to our Newsletter, or by contacting the Data Controller at the address provided above. We will respond to the request in accordance with the applicable laws. Users are invited to indicate in their request which personal data they wish to have modified, to inform us if they prefer that such data be deleted from our database, or to specify what limitations they wish to put on our use of their personal data. It is important to note that we may need to retain certain information for registration purposes and/or to complete the transactions initiated by users prior to requesting a change or cancellation.
XI. Special Information for Parents
The acordlingua.com site is not intended for children, as required by applicable laws, and we do not knowingly collect personal information from minors. However, Acordlingua undertakes to comply with the provisions of the law where these require the authorization of a parent or guardian to collect, use, or disclose the personal data of minors. We are committed to protecting the privacy of minors and we encourage parents and guardians to play an active role in their children’s activities and interests on the net.
If a parent or guardian becomes aware that a minor child has provided us with their personal data without your consent, we invite you to contact the Data Controller at the address provided below. If we learn that a minor has provided us with their personal data, we shall remove it from our files.